App / Casino
hibajje handles your information with care — this policy explains exactly what data we collect, how we use it, and what choices you have. Access to our platform and how this policy applies to you depends on your local law and eligible regions.
When you open an account with us, we collect the details you provide: your name, contact information, and the payment method you choose — whether that is bKash, Nagad, Rocket, Upay or Bank Transfer. We use this information to process your transactions, verify your account identity, and keep your wallet activity accurate. We do not sell your personal data to third parties. Data shared with payment processors — such as bKash or Nagad — is limited to what is strictly needed to complete your deposit or withdrawal request. We also collect device and session data automatically when you access the site from your mobile or browser. This includes IP address, device type and pages visited. We use this to maintain site performance and identify unusual account activity. Any data we hold is kept only for as long as your account is active or as required by applicable rules. When an account is closed, we follow a defined retention period before securely deleting your records. The rules that govern how long we hold data depend on the applicable laws of the regions in which you are eligible to use our platform.
This policy covers data you share with hibajje directly — through your account, your wallet and your activity on our platform. It does not extend to third-party services you may reach via links on our site, as those services operate under their own policies. Understand the four areas below so you know exactly what falls inside and outside our responsibility.
Data you enter when creating or logging into your account — including your email, contact details and identity verification information — falls fully within this policy. We control how it is stored and who can access it.
Payment activity processed through bKash, Nagad, Rocket, Upay or Bank Transfer is covered here up to the point it reaches the payment provider. Each provider then applies its own data rules for the transaction leg it handles.
Your browsing behaviour on our platform — which games you open, how long you spend in a session, and your device details — is captured under this policy and used only for account security and service improvement, not for resale.
Any external link, embedded tool or partner service you reach from our site operates outside the scope of this policy. We are not responsible for how those services collect or use your data; review their own policies before engaging.
You have direct options available to you whenever you want to review, correct or question the data we hold. Start by logging into your account — your profile section shows the core details we have on file, and you can update your contact information there directly without contacting support. If you spot something that looks incorrect or outdated, the fastest path is to edit it through your account settings first, then reach our support team if the field is not editable on your end. You also have the right to ask us what specific data we hold on your account. Send this request through our published support route and we will respond with the information we are permitted to share under applicable rules. If you want to close your account and request deletion of your data, you can raise this through the same support channel. Note that some records may be retained for a period defined by applicable regulations, even after a deletion request, depending on your eligible region.
Log into your account and open the profile section to see the information we hold. Most fields show your current stored data and can be confirmed or flagged for correction.
Edit your contact details directly from your account settings. For fields that cannot be changed from your end, contact our support team with the correction you need and the account it relates to.
Send your query through our published support route. We will confirm what personal data we hold on your account and how it is being used, within the limits of applicable law in your eligible region.
If you choose to close your account and request deletion of your data, contact our support team directly. We will process the request and advise on any retention period that applies under relevant regulations.
If you have a question about how we handle your data, or you want to take any of the actions set out in this policy, use the contact routes published on our platform. We do not publish response time commitments here, as handling times vary; follow the instructions shown on the contact page for the fastest route to our team.
Open the chat widget visible in your account dashboard to raise a privacy question or request. Describe your query clearly and include your registered account email so our team can locate your records.
Use the email address published on our contact page for written privacy requests — including data review, correction and account closure requests. Written requests create a clear record for both sides.
The help section inside your account contains answers to common privacy questions and links directly to our contact form. Start here before escalating, as many queries can be resolved without waiting for a reply.
Our approach to your data is built around limiting what we collect, securing what we hold, and being clear about what happens when you ask us to act. Every section of this policy reflects how we actually operate — not a set of aspirational statements. The four areas below describe our practices in concrete terms so you can make an informed choice about using our platform.
We use cookies to maintain your login session and remember your account preferences. You can manage cookie settings through your browser. Disabling certain cookies may affect how some parts of the platform load on your device.
Your account password and payment details are stored using standard encryption practices. We do not display full payment account numbers in your transaction history — only masked references are shown for your bKash, Nagad or Rocket records.
We keep your account data for as long as your account is open and for any additional period required by the regulations that apply in your eligible region. When retention is no longer required, data is deleted according to our internal schedule.
When we update this policy in a material way, we will post a notice in the platform's account area. Continuing to use your account after a policy update is posted means you have reviewed the change. Contact support if you have questions about any update.
These are questions we receive most often about how your data is handled on hibajje. If your question is not answered here, use the contact routes in the support section above.
We collect the details you enter during account creation — name, email address and contact number. When you make a deposit using bKash, Nagad, Rocket, Upay or Bank Transfer, we also record the payment reference needed to process and confirm that transaction.
We do not sell your data. We share only what is necessary with payment processors — such as bKash or Nagad — to complete your transactions. We may also share data where required by applicable law or regulations in your eligible region.
Log into your account and check the profile section first — most of your stored details are visible there. For a full data summary, send a written request through our published email support route and we will respond within the scope allowed by applicable rules.
Yes. Many fields — including your contact email and phone number — can be edited directly in your account settings. If a field is locked and you need it corrected, contact our support team with the specific change and your registered account email.
When you request account closure, we begin the deletion process for your personal data. Some records may be retained for a period defined by the regulations applicable in your eligible region. Our support team can confirm the retention period that applies to your account.
Our policy covers the transaction data we record on our side. Once your payment is handed off to bKash, Nagad or Rocket for processing, that portion of the transaction falls under the relevant payment provider's own data policy, which operates independently of ours.